Insights
Research and operational perspectives.
On workflow automation, service business operations, and where AI is actually delivering results — not just promising them.
QA Record · Updated September 20269 min read
What actually breaks in an AI phone agent
Twenty-four defects found on real calls, not in testing. What broke, what it cost, and the guard that now catches it.
Read article →Auto Services · April 20267 min read
Independent auto shops are getting more customers. Most are losing them before they book.
Dealer service retention dropped 18 points in Canada in 2024. Independent shops are getting the overflow — but most are losing those customers to voicemail, slow follow-up, and deferred work that never gets booked.
Read article →Industry Research · March 20268 min read
The AI Execution Gap: 5 Industries Where the Opportunity Is Biggest in 2026
61% of businesses have tried AI. Only a fraction have anything in production. Here are the 5 industries where the execution gap is widest — and what closing it looks like.
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